๐ต REFUND & CANCELLATION POLICY
Yascarryme (OPC) Private Limited
At Yascarryme (OPC) Private Limited, we follow a clear, transparent and customer-friendly refund policy. Our aim is to maintain fairness for both customers and drivers.
1. Cancellation BEFORE 24 Hours โณ
- ๐ If the customer cancels the booking 24 hours before the pickup time:
- ๐ฏ Full Refund will be provided.
- โ No cancellation charge will be applied.
2. Cancellation WITHIN 24 Hours ๐
- ๐ If the customer cancels the booking within 24 hours of scheduled pickup time:
- ๐ซ No Refund will be provided.
- ๐ Because the driver & vehicle are already assigned or reserved.
3. Advance Amount More Than โน1000 ๐ณ
- ๐ If advance payment is more than โน1000 and booking is cancelled 6 hours before pickup:
- โ ๏ธ โน1000 will be charged as cancellation fee.
- ๐ธ Remaining balance โ 50% Refund
- โฑ Refund will be processed within 24 hours.
4. When Refund Is NOT Applicable โ
- ๐ Driver is already On The Way.
- ๐ Driver has Reached Pickup Location.
- ๐ต Customer does not answer calls or does not show up.
- โ ๏ธ Wrong address provided or last-minute location change.
5. Toll, Parking & Border Tax ๐ง
๐งพ Toll, parking charges, state permit and border tax are not included in base fare and are non-refundable.
6. Payment Method Refund ๐ณ
If payment was done via:
- ๐ Razorpay
- ๐ฒ UPI / Wallet
- ๐ฆ Bank Transfer
โก๏ธ Refund will be sent to the same payment method within 24โ48 hours.
7. Cash Advance Refund ๐ต
If booking was made with cash advance, refund will be processed via:
- ๐ฒ UPI Transfer
- ๐ฆ Bank Transfer
โฑ Process time: within 24 hours
8. Service Refusal by Company ๐
If the booking is cancelled by Yascarryme due to:
- ๐ Vehicle unavailability
- ๐งโโ๏ธ Driver emergency
- ๐ Technical issue
- โ Weather / safety issue
๐ฏ Full Refund will be issued.
9. Customer Responsibility ๐
- ๐ Correct pickup location
- ๐ Valid mobile number
- ๐ Accurate booking details
- ๐ 24-hour advance confirmation
โ ๏ธ Failure to provide correct information may affect refund eligibility.
10. Final Decision โ๏ธ
All refund decisions are handled by Yascarryme (OPC) Private Limited management. The company reserves the right to approve or deny refunds as per policy.